Summary/objective

The Report Quality Assurance Review position is responsible for conducting primary review of vehicle inspections reports to ensure clients’ needs are satisfied with the highest quality and technically sound inspection reports.

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

• Review inspection reports for overall quality which includes spelling, grammar, and mechanical and technical accuracy
• Communicate effectively, both verbally and in writing, with inspectors on any follow up issues or clarifications needed related to inspection reports
• Ensure inspection reports satisfy any specific client requests
• Follow standard operating procedures of calling and closing tickets which includes updating status’, sending final reports to the client, and notifying accounting of report completion
• Simultaneously operate multiple sections of company website and communicate using internal messaging and VOIP applications

• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Minimum Qualifications:

• Mechanical or technical experience in automobile industry
• Ability to multitask when using multiple applications
• Ability to communicate clearly and effectively, both written and verbal
• Must be have basic computer skills
• Strong attention to detail

 

Preferred Qualifications:

• Prior experience as a repair facility technician preferred
• ASE or I-Car Certified preferred

 

Supervisory responsibilities

This role has no supervisory responsibilities

 

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

 

Physical demands

Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

 

Travel required

This position does not require travel.

 

Work authorization/security clearance requirements

N/A

 

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.