Summary/objective
The IT Support Specialist, OEM Tools, will maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Essential Functions
· Partner with Operations teams across Repairify to ensure continuity of OEM tools and provide ongoing cross department communication.
· Work with the R&D team to continue development and provide support for operational issues.
· Assist the ServiceDesk on any tickets and issues that come in from Operations.
· Assist in troubleshooting and escalation of issues that may arise.
· Install and configure software and hardware.
· Manage network servers and technology tools.
· Set up accounts and workstations.
· Monitor performance and maintain systems according to requirements.
· Troubleshoot issues and outages.
· Maintain an internal document repository with technical documentation, manuals and IT policies.
· Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:
· Associate or Bachelors degree in Information Technology or equivalent experience.

Preferred Qualifications:
· 1-3 years in Information Technology or IT Support
· Some experience as a System Administrator, Network Administrator or similar role
· Experience with patch management
· Excellent communication and customer service skills.
· Some experience working with cloud-based technologies from AWS.
· Knowledge of security products; i.e., endpoint protection.
· Familiarity with Windows 10 and Windows Server.
· Professional demeanor
· Efficient in time management and multi-tasking capabilities.
· Ability to deal with difficult situations in a diplomatic and professional manner.
· Reliability and Accountability.
· Ability to work in a team environment to achieve team, department and corporate goals.
· Adaptable to a fast-paced environment.
· Proficient in Microsoft Office products.

Supervisory responsibilities
This position has no supervisory responsibilities.

Work environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

Physical demands
Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

Travel required
This position will require limited travel.

Work authorization/security clearance requirements
N/A

Affirmative Action/EEO statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.