Summary/objective
The Business Development Manager is responsible for working with our customers to ensure that they understand our product offering, to support them to activate and use the product, measure their usage and ensure that it is aligned with our and their expectations. This role is also critical in developing and managing accounts with major MSO’s, insurers and work providers and generating leads for the Technical Sales Team.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide account management support to our Bodyshop and SMR customers
- To understand their needs and ensure that they are fully supported in the activation and use of the product
- Once activated to encourage and monitor the use of the remote services to ensure they are aligned with expectations
- Organise events in MSO’s to gain maximum traction and support from the management for the usage of the tools and in particular remote services
- Build strong relationships to enable the up sale of other products and services
- Provide leads for the ADAS Technical Sales team to enable the sale of ADAS equipment
- Proactive account planning and understanding key focus and priorities.
- Responsible for organising customer visit plan’s, documenting visit, reports and presenting customer performance to the National Sales Manager
- Activity management using a CRM and Sales tool
- Monthly reporting for customers with recommendations.
- Utilising internal reporting to identify areas of issue or concern to enable these to be addressed with the client
- Feedback into the business of products, services and developments require that would support customers’ needs and our growth strategy
- Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications:
- At least 3 years’ experience selling/providing account management to Bodyshops / SMR
- Technical understanding of diagnostics and how it is used in the repair process
- Customer focused
- Commercially aware
- Excellent networker with powerful communication, presentation and influencing skills
Preferred Qualifications:
- Analytical and numerate
- Highly organized with a flexible approach to working
Supervisory responsibilities
This role has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
Physical demands
This is not a sedentary role. Significant business travel is required. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment with significant travel to customer locations and industry events. Required to have visual acuity to operate motor vehicles.
Travel required
This position requires up to 75% travel. Frequently travel is outside the local area and overnight.
Work authorization/security clearance requirements
N/A